All Lazarus 3D quotations, sales and deliveries are subject to these General Terms and Conditions. Our General Terms and Conditions shall apply exclusively. Any terms and conditions of Customer, which deviate from these General Terms and Conditions or provide additional terms, are hereby expressly rejected. Neither our failure to object to Customer’s terms and conditions, nor our delivery of products nor performance of services shall be deemed an acceptance of any Customer’s terms and conditions that were not expressly accepted in writing by Lazarus 3D. These General Terms and Conditions shall also apply to all future transactions with customers.
Section 1 – General (1.1) Oral questions are subject to written confirmation from Lazarus 3D. (1.2) Any orders by the customer shall become effective only if confirmed by Lazarus 3D in writing. Written quotations or order confirmation may only be modified or attended in writing and agreed to by both parties. (1.3) All returns require written authorization from Lazarus 3D. All paid-in-full orders cancelled before delivery will incur a 5% refund processing fee. All custom projects have a NO RETURN POLICY unless an exception has been made by Lazarus 3D. Subject to authorization at Lazarus 3D’s discretion, if a product is returned within 10 days of purchase due to an error by Lazarus 3D, no restocking fee will be assessed. If the product is returned after 30 days due to an error by Lazarus 3D, a 15% restocking fee applies. If an item is returned within 30 days of purchase due to customer error, a 25% restocking fee will be assessed unless a replacement of equal or greater value is ordered at the time the return is requested. If an item is returned after 30 days due to customer error, a 50% restocking fee will be assessed unless a replacement of equal or greater value is ordered at the time the return is requested. If a customer wishes to return an item after 90 days, it is within Lazarus 3D’s sole discretion to accept the return and is subject to restocking fees. (1.4) Authorized returns shipping charges will be at the customers expense. Ground shipping method must be used. (1.5) These General Terms and Conditions, including without limitation the limited warranty stated in Section 4 and the limitation of liability stated in Section 9, shall also apply to products that are supplied to Customer as samples, on loan or for demonstration purposes.
Section 2 – Quotation and Delivery (2.1) All pricing provided by Lazarus 3D is valid for 30 days from the date of the quote unless otherwise notified by Lazarus 3D. (2.2) All delivery estimates quoted by Lazarus 3D shall begin only upon receipt of payment. If Lazarus 3D has quoted a definite delivery date, any delay caused by Customer shall extend the delivery date by an equivalent time. (2.2) Unless Customer provides shipping account numbers to cover shipping and packaging expenses, those costs shall be added to the quotation at an amount equivalent to the cost incurred by Lazarus 3D. (2.3) Dependent on the size and quantity of the Customer order, Lazarus 3D reserves the right to ship in partial shipments. (2.4) All delivery dates are subject to change for any cause which is unforeseen or beyond the control of Lazarus 3D or beyond the control of any Lazarus 3D suppliers or subcontractors, including but not limited to shortages of raw material or energy, mechanical breakdowns or damages to machinery, labor disturbances (strikes, lockouts), Acts of God or other circumstances that significantly hinder or render impossible our performance. The occurrence of any of the foregoing events shall suspend performance of our obligations during the continuance of such event and shall extend the time or date for delivery to a corresponding time period. If any of the previously described events continues for more than three (3) months. Customer may, after having given us a reasonable extension of time for delivery, cancel the order. In no event shall we be liable for any damages rising out of such cancellation. (2.5) In the event of the Customer’s failure to accept the ordered products, Lazarus 3D shall, in addition to any other remedies available under applicable law, be entitled to sell the products at any price we, in our sole discretion, shall deem acceptable or (i) store the products, at Customer’s expense, in a warehouse selected by Lazarus 3D at our sole discretion.
Section 3 – Prices, Payment, Order Scheduling (3.1) All orders below $4,500 require full payment at the time of the order. All orders over $4,500 require a 50% payment at the time of the order with the full balance due on delivery. Any variation in these terms MUST be agreed upon in writing by both Lazarus 3D and Customer. Bank transfer fees are to be paid by the Customer All transactions under $4500 involving wire transfers are subject to an additional $15 fee. (3.2) Payment shall not be deemed to have been received by Lazarus 3D unless and until the respective amounts have been fully credited. (3.3) Under the circumstance that a customer fails to make payments when they are due, unpaid amounts shall bear interest at the rate of two (2) percentage points over the prevailing prime rate. (3.4) If Lazarus 3D, in its reasonable discretion, has determined that the financial condition of Customer at any time jeopardizes Customer’s ability to perform any of its obligations, Lazarus 3D may require cash payment, immediate payment of the entire balance, and/or furnishing collateral deemed satisfactory to Lazarus 3D. (3.5) Customer’s failure to pay timely and fully any invoice shall operate to make all our other outstanding invoices to Customer immediately due and payable and, at our sole discretion, shall be grounds for cancellation of any further performance by Lazarus 3D. (3.6) Our receipt and acceptance of partial payments shall not constitute a waiver of any of our rights set forth herein or available to us under applicable law. (3.7) Any collection expenses, including reasonable attorney’s fees, shall be borne by the Customer. (3.8) Any product returned for credit is subject to restocking fees equal to 20% of the original invoice for new equipment and up to 50% for used equipment. Sterile item/Single use item sales are final, and cannot be returned. (3.9) Order scheduling: All orders begin upon receipt of payment. Standard shipping is 7 to 30 calendar days from the date of payment unless otherwise notified by Lazarus 3D, Inc. or requested by the customer. Exceptions apply to all custom design projects. Such a change in shipping scheduling must be confirmed in writing and agreed to by Lazarus 3D. Special accommodations for expedited shipping schedules may be requested for an added surcharge. (3.10) Customer will pay for all shipping and any additional coverage required. All orders will be quoted Ex Works. (3.11) This General Terms and Conditions (GTC) document constitutes a part of the offer by Lazarus 3D to the Customer and becomes a binding contract under the terms and conditions set forth herein when the offer is accepted by the Customer in writing. The offer shall automatically expire by the expiration date set forth in the offer and may be terminated by Lazarus 3D at any time prior to acceptance by Customer. Upon acceptance, the Customer’s obligations under this offer may not be cancelled. If Customer has any objections to any provisions of this Agreement, such objections must be made in writing within ten (10) days after receipt hereof, and failure to make such objections will constitute a waiver of any such objections.
Section 4 – Limited Warranty (4.1) Lazarus 3D warrants that our products are free from defects in workmanship and materials under NORMAL use and service, excepting ordinary wear and tear, and inappropriate, incorrect or excessive use or application for a period of 12 months. (4.2) Customer must inspect all products delivered without delay and notify Lazarus 3D in writing of any defects. Lazarus 3D shall not be liable in any way if Customer fails to inspect the products upon receipt or fails to notify us in writing of any defect within seven (7) calendar days of delivery. (4.3) In the event that Lazarus 3D and Customer agree that a defect exists, we will, at our sole discretion, correct the same by repairing the defect in the products or by delivering replacement products. (4.4) This warranty does not cover damages caused to Customer employees, equipment or facilities by or resulting from the use of a Lazarus 3D model in an application for which the model was never intended or designed. The model’s intention being specifically explained by Customer in a written product requirements document accepted by both. (4.5) Any modifications done to the Lazarus 3D product by the customer that result in the poor performance of the product or result in any damages to the Customer’s employees, and/or equipment and/or facility are the SOLE RESPONSIBILITY OF THE CUSTOMER. (4.6) The warranty shall not apply to a product which has been repaired or altered not in accordance with Lazarus 3D’s instructions, nor shall it apply to a product which has been subject to misuse, unauthorized use, negligence, accident, (including fire, water, explosion, smoke, vandalism, etc.) or which has been operated contrary to Lazarus 3D’s instructions or any other cause beyond Lazarus 3D’s control.
THE FOREGOING WARRANTY IS CUSTOMER’S SOLE AND EXCLUSIVE REMEDY TOWARD Lazarus 3D, AND IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, GUARANTEES, PROMISES, OR REPRESENTATIONS WHETHER WRITTEN, ORAL OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, SATISFACTORINESS OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE.
Section 5 – Intellectual Property (5.1) All Intellectual Property and Trademarks belong to Lazarus 3D. (5.2) All manufacturing processes and designs regarding all projects are the exclusive property of Lazarus 3D unless stated in writing and signed by Lazarus 3D including projects that incorporate customer designs. (5.3) Under no circumstances will Lazarus 3D agree to proprietary distribution of a 3D Print that incorporates standard anatomical data (including pathologies) that are available to the general public. (5.4) Any unlicensed sale of a Lazarus 3D product will be considered a violation of our intellectual property and copyrights.
Section 6 – Confidentiality Customer will not disclose to third parties, nor use for any purpose other than its performance of this Agreement, any of Lazarus 3D’s trade secrets or proprietary information, including Lazarus 3D’s specifications, formulas or financial or business information and plans, including (without limitation) the terms of this Agreement. The terms of any separate confidentiality agreement entered into by Lazarus 3D and Customer will remain in full force and effect.
Section 7 – Training & Installation Lazarus 3D shall provide a training document and/or session and shall provide a comprehensive training on how to use the product, where to install it or how to check for the fitness of the premises, and how to best care for it, unless otherwise specified in the Distribution Agreement. Customer shall indemnify and hold Lazarus 3D harmless against any misuse, loss, damage, or claim arising out of not following the training recommendation and/or condition of the premises or such utilities. Section 8 – Limitation of Liability EXCEPT AS EXPRESSLY AGREED UPON, UNDER NO CIRCUMSTANCES SHALL LAZARUS 3D HAVE ANY LIABILITY WHETHER DIRECTLY OR BY WAY OF INDEMNITY OR OTHERWISE, INDIRECT, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR INJURIES TO PERSONS OR TO PROPERTY OR LOSS OF FUTURE BUSINESS OR REPUTATION, WHETHER BASED ON BREACH OF CONTRACT, WARRANTY, TORT, STRICT OR PRODUCTS LIABILITY, INFRINGEMENT OF PATENTS. TRADE SECRETS, TRADEMARKS, COPYRIGHTS OR OTHER PROPRIETARY RIGHTS OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THE PURCHASE, INSTALLATION OR USE OF THE PRODUCTS OR IN CONNECTION WITH OUR PERFORMANCE UNDER OUR ORDER CONFIRMATION. THESE GENERAL TERMS AND CONDITIONS, OR ANY BREACH BY RESPECTIVELY THE CUSTOMER, LAZARUS 3D OR THEIR EMPLOYEE OF ITS DATA PROTECTION OBLIGATIONS UNDER THESE GENERAL TERMS AND CONDITIONS.
Section 9 – Applicable Law Venue, Severability (9.1) The business relationship between Lazarus 3D and the Customer shall be governed by, and construed in accordance with, the laws of the State of Texas without giving effect to its content. (9.2) The invalidity or unenforceability of any one or more provisions of these General Terms and Conditions shall not affect the validity or enforceability of the remaining provisions hereafter.
Section 10 – Indemnification Customer will indemnify and save and hold Lazarus 3D harmless from and against any and all damages, losses, claims, liabilities, or demands resulting from Customer’s: (a) breach of this Agreement; (b) negligence, gross negligence, or intentional misconduct; or (c) misuse of the Products.
Section 11 – Waiver The waiver of any term, condition or provision of this Agreement will not be construed to be a waiver of any other such term, condition or provision, nor will such waiver be deemed a waiver of any subsequent breach of the same term, condition or provision.
Section 12 – No Assignment The Customer may not, without the prior written consent of Lazarus 3D, in whole or in part, assign this Agreement, or any rights or obligations granted in this Agreement. Lazarus 3D may, in whole or in part, assign this Agreement or any rights and undertakings hereunder.
Section 13 – Reselling and Exporting Resale of Lazarus 3D products is not allowed without explicit written permission by Lazarus 3D, Inc. Lazarus 3D products may not be moved to another country other than specified in the Distribution Agreement. Notwithstanding the above, the Customer will provide Lazarus 3D with updated contact information in any case should the models be moved to a new location.